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Your Top Questions Answered
What Is New?
“New” devices arrive factory-sealed and untouched. You’ll unbox pristine hardware with full manufacturer warranty, original accessories, and zero prior handling—guaranteeing the freshest out-of-the-box experience possible.
What Is Open Box?
Open Box items have intact, factory-new internals despite being removed from packaging—often for display or inspection. We certify every component, ensuring you get the thrill of first use with a discounted price.
What Is Refurbished – Manufacturer?
Manufacturer-refurbished units undergo brand-standard repairs, genuine part replacements, software updates, and rigorous final testing. They carry official brand warranties and perform like new, often at a lower cost.
What Is Refurbished – Seller?
Seller-refurbished devices are expertly repaired and tested by certified partners. After passing our 120+ point QA, they’re graded, cleaned, and backed by warranty—offering dependable performance at a bargain.
What Is Repaired?
Repaired gadgets had specific faults—like cracked screens or dead batteries—professionally fixed. They then undergo full functional testing to ensure reliable everyday use.
What Is Pre-Owned?
Pre-owned devices show light past use but are fully functional. We grade cosmetic condition openly, letting you balance savings with appearance.
What Is Used – Like New?
“Like New” units bear negligible signs of use—no dents, scratches, or wear—and function identically to brand-new models. Ideal for premium performance at reduced cost.
What Is Used – Good?
“Good” devices may display light scuffs or surface marks but are 100% functional—tested for battery health, connectivity, and performance.
What Is Used – Acceptable?
“Acceptable” items show obvious wear—scratches, sticker residue or small dents—but pass full operational tests. Perfect for budget-minded buyers or backup devices.
What Is a Showroom Unit?
Showroom units served as display pieces in stores. We refurbish and sanitize them, ensuring every feature works flawlessly—often at steep discounts.
What Is Unboxed but Unused?
These items’ packaging was opened but they were never powered on. Every accessory and cable remains pristine—giving you new-like value at a discount.
What Is Customer Returned?
Often unopened or lightly handled, returned devices get a full inspection, grading, and warranty. You gain near-mint hardware with confidence.
What Is Shofus?
Shofus is India’s premier platform for curated pre-loved, open-box, and manufacturer-refurbished electronics. Every device undergoes our 120+ point check, is graded transparently, and backed by easy warranties—so you save big, reduce e-waste, and buy with confidence.
How Do I Place an Order?
Browse our catalog, filter by device and condition, then click “Buy Now” or add to cart. Enter your shipping details, choose a payment method, and confirm. You’ll instantly receive an email/SMS confirmation and tracking once shipped.
What Payment Methods?
We support credit/debit cards (Visa, MC, Amex), net banking, UPI (GPay, PhonePe, Paytm), wallets, and EMIs through partner banks. Cash on Delivery is available in select locations for added flexibility.
How Do I Contact Support?
Our 24/7 support is reachable at 1800-123-456, email support@shofus.com, or live-chat/WhatsApp on our site for instant help.
How Do I Track My Order?
Log in, go to “My Orders,” and click “Track” for live shipment updates. We also push SMS/email notifications with tracking links once your package ships.
What Is Your Warranty Policy?
All purchases include a 6-month standard warranty on functionality. Extend coverage up to 12 months at checkout. Claims are handled swiftly with repair or replacement options—no fuss involved.
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